If we've contacted you about a balance, there is a file behind it and we're glad to walk you through yours. You can pay, ask a question, set up a plan, or tell us the amount is wrong.
If you think the amount is wrong or the debt isn't yours, tell us in writing within 30 days of our first notice. We'll pause collection while we send you verification.
Have your account number from the notice ready. Payment plans are available on most balances.
A client of ours, usually a former landlord or a business you had an account with, has asked us to collect a balance they say you owe. Our first notice tells you who the original creditor is, how much is owed, and how the amount was calculated. If anything on it is unclear, call us and we'll go through it line by line.
Call us to pay by phone, or mail a check or money order to the address on your notice with your account number on it. If you can't pay the full amount at once, ask about a payment plan. Most balances qualify.
Write to us within 30 days of receiving our first notice and say what you're disputing: the whole balance, part of it, or that it isn't yours. We'll stop collecting until we've mailed you verification of the debt. You can also ask us, in writing, for the name and address of the original creditor.
Octopus Capital Group, Inc. is a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.
We may report information about your account to the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
